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Digital Inclusion

At Capa First Response CIC, we make sure families can access support even if digital access is limited. We do this by:

  • Designing all sessions to work on mobile phones – no laptop required.

  • Keeping everything low-data and low-bandwidth, so families with poor Wi-Fi or PAYG data can still join.

  • Making cameras optional to reduce pressure and data use although cameras are required for our group Drop In sessions for the security of all attendees.

  • Offering simple, one-click Zoom links with no complex log-ins or platforms.

  • Providing alternative contact methods, including phone calls, text, email and WhatsApp (where appropriate).

  • Supporting digital confidence through step-by-step instructions and optional pre-session tech checks.

  • Avoiding heavy videos or complex technical requirements so our resources remain accessible to all.

  • Exploring digital access and safety risks during assessment (e.g., shared devices, child monitoring, unstable connections).

  • Signposting families to local digital inclusion schemes, device lending, and community Wi-Fi options.

  • Reducing financial pressure by eliminating travel, childcare and parking costs through our online model.

  • Continually adapting our approach based on family feedback to ensure no one is excluded due to digital poverty.

Capa First Response CIC – Digital Inclusion Statement

Capa First Response CIC is committed to ensuring that all families and professionals can access our support regardless of their digital circumstances. As a fully online organisation working with parents and carers experiencing Child-to-Parent Aggression and Harm (CPA), we recognise that digital poverty is a significant barrier for many of the families we serve. Issues such as limited access to devices, low data allowance, unstable internet, shared household devices, and low digital confidence can all prevent parents from engaging in essential support.

To address this, we design our services with accessibility and equity at the centre. All Capa sessions can be joined via mobile phone, camera use is optional (for individual support), and our trauma-informed delivery model is purposefully low-bandwidth and low-data. We provide simple, step-by-step guidance for accessing sessions, offer pre-session technical support, and accommodate alternative communication methods including telephone calls, email, text and WhatsApp where appropriate. Our approach reduces logistical and financial pressures by removing the need for travel, childcare, or in-person attendance, making regular support possible for families with limited resources.

Digital safety and access are explored during our assessment process, ensuring we respond sensitively to risks such as a child monitoring the parent’s device, unstable home environments, or a lack of private digital space. We also signpost to local digital inclusion schemes and community-based support to help families improve access where needed.

Capa is committed to continually reviewing and adapting our online model in response to the experiences of families. Our aim is to ensure that digital poverty never prevents a parent or carer from receiving the compassionate, specialist support they need. Digital inclusion is a fundamental part of our mission to make CPA support accessible, safe, and equitable for all.